big Dog Beds Return Policy

For personal assistance call toll free 1-866-4-PET-BED 7am to 7pm PDT. Our dog beds are made in the U.S.A.

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Your order is 100% guaranteed against defects in materials or workmanship.
It's extremely rare that this may happen but if you have shipping damage or defects please notify us immediately. Your item will be repaired or replaced at no cost to you.

We want you to be completely happy with these products for many years to come. The first step is to be certain about size of the product and the color of the fabric.

Dimensions are posted for all products. Please note these and measure to be sure you are ordering the right size for your pet. These products are hand made so dimensions may very just slightly. If you have any questions or are unclear about size please contact us before ordering.

Fabric pictures are for reference only. The actual fabric color may vary. The color settings on your computer are probably different than ours. This can result in color hues and saturations appearing different on your screen. Fabric colors also vary from the mills, sometimes with each dye lot. If color matching is critical please call to order fabric samples. You may also send us your fabric to work with.

If the size is correct and you are somewhat flexible on the exact shade of the fabric then we are certain
you will be happy with our products.

If your order has obvious shipping damage please file a claim with the carrier notify us immediately.

It's very rare that we ship the wrong product. If we do of course we will correct it at no cost to you. If we shipped the size and color you ordered but you would like to return the product anyway contact us within 10 days of receiving the order. Please email us for a Return Authorization Number. This number must be issued before merchandise can be returned. For return requests that are accepted this number needs to be clearly marked on the outside of original packaging. Return Authorization Numbers are valid for 30 days after date of issue.
Special or custom orders cannot be returned except for defects or shipping damage.

Returned merchandise must be new and unused. For health and safety reasons we can not accept returns for used merchandise with no exceptions.
If your return request is accepted we will issue store credit for the value of the product less twenty five percent restocking costs. The store credit will be applied to exchange for any of our products. We can not credit shipping costs. We do not issue refunds.

Cancellations
Your order is custom hand made. If you cancel your order and your order has been manufactured, but not shipped, we will issue store credit less twenty five percent restocking charges. Special orders and supplied fabric orders cannot be canceled.

Web Site Disclaimer
While all efforts have been made to insure the accuracy of the information on this web site, errors may have been made.

If you have any questions regarding our return and cancellation policy, please feel free to e-mail us or call us.

Now, with all that said, please just make sure you are ordering the right size and are comfortable about color and
WE WILL MAKE YOU A GREAT DOG BED YOU, AND YOUR PET, WILL LOVE!